Ticket & Admission Policies

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Click here for a downloadable .pdf outlining our dining options, ticketing policies and more. 

 

All summer performances are held outdoors at the Winslow Farm, 779 Zion Line, Millbrook, ON. The Farm is open to the public on performance days only, starting at 4 PM.

 

• On-site box office is open from 4 PM - 6 PM (pick up all 'Will Call' tickets here)

• On-site concession barn is open from 4 PM - 5:50 PM and for intermission. 

• Seating begins at approximately 5:30 PM 

• All performances begin promptly at 6 PM

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We have taken enhanced health and safety measures for you, other patrons, staff, volunteers, and artists. You must follow all instructions provided in pre-event emails, as well as all posted and verbal instructions while attending your performance. While we have put measures in place to enhance safety and help reduce the risk of COVID-19 transmission from person to person, an inherent risk of exposure to COVID-19 exists in public places where people gather. When visiting one of our venues, you voluntarily assume all risks related to possible exposure of COVID-19. Failure to follow these guidelines will result in removal from the venue.

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If the performance is cancelled due to inclement weather, you will be contacted by a member of our Audience Services team. See more information below in our rain policy. Should you need to make any changes to your order, please contact the box office as soon as possible at 705-932-4555 or boxoffice@4thlinetheatre.on.ca

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Cameras and recording devices are prohibited. We reserve the right to refuse admittance. Your use of a ticket acknowledges your willingness to appear in photographs and videos taken in public areas of the theatre and releases 4th Line Theatre from any and all liability from use of such photographs and images.

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Please wear appropriate footwear and dress for the weather. We suggest jackets and blankets for cooler evenings, rain gear for damp evenings and hats and sun protection for balmy evenings.

Rain Policy: Shows are not cancelled prior to curtain time. In the event that the performance is a rain-out, tickets will be exchanged, at no charge, for another performance (subject to availability). Preview tickets can be upgraded to regular price tickets for another performance date. If you do not arrive at the Farm for the performance and the show goes on, no exchanges will be permitted.

Ticket Exchange Policy: Tickets can only be exchanged with a minimum notice of 72 hours in advance and are subject to availability. A $3.00 per ticket exchange fee will apply. Members exempt.

Handling Fees: Service fees are included in our ticket prices. An additional $2.50 per order applies to online orders.

 

Refund Policy: There are no refunds. If an alternative date is not available, you may choose to return the tickets for a tax deductible donation receipt, equal to their value, or move your tickets forward by one year.

Tickets: Can be mailed to you up to two weeks prior to performance or picked up at the Farm after 4 pm on the performance night only. Tickets placed on hold will be released after fourteen days, if not purchased. A $2 charge will apply to mailed ticket orders.

Seating: Seating is by general admission on a first-come, first-served basis. Seats are provided. We
suggest that you arrive at the Farm at least 30 minutes before the show starts. Please note that some seats will already be reserved for members, sponsors and group bookings. A significant number of the white chairs are reserved in advance. Patrons waiting in line will be made aware of how many seats are available in the house that are not reserved. Five minutes before each show if a VIP member has not arrived, their seats will be made available to the people waiting in line. You
may want to bring a cushion for your added comfort. Both summer productions will be presented outdoors on the Barnyard Stage.

Accessible Seating: Please let us know, at the time of booking, if you require wheelchair access/assistance or if you have other special seating requirements. You will need to arrive 45 minutes before show time to ensure your seating request. We attempt to accommodate all requests; however we can only guarantee reserved seating for the person that requires it and, subject to
availability, for one other person in the party.

Latecomers: Will be seated at a safe and appropriate point in the performance.

Concession and Picnic Area: Our licensed concession and picnic area opens at 4 pm; drinks and snacks are available. If you have pre-ordered a charcuterie snack box through us, you can pick it up here. You are welcome to bring your own picnic to enjoy before the show. Outside alcohol is not permitted at the Farm.

Children: Children under 5 years of age are not permitted in the theatre. All patrons need to present
a ticket for entry to the performance.

Pets: Pets are not permitted at the Winslow Farm and cannot be left unattended in or around your vehicle.

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